Job Description
About Process Nine Process9 is India’s leading language technology company, poised for a major growth in the domestic and global geographies, to vie for a global leadership in the language technology space. Process9 is the next Unicorn candidate to watch out for. Language services is a $50 billion global industry, while the language market in India is growing by over 30% year-on-year. Process9 is bringing Multilingual Transformation to Enterprises, to make their Digital Transformation complete and scalable. More than 80% of Indian population is not English savvy whereas over 98% of Internet content in India is in English. The need for local language content in India is growing like wildfire. Process9 intends to meet the language needs of the industry and Govt to capture a large share of this unmet need. Being a B2B and SaaS based software company, we develop middleware application platforms for language localization of websites, mobile apps, enterprise applications, digital transaction journeys, digital documents and much more. We develop the best-in-class Natural Language Processing (NLP) software using AI/ML technologies for translation, language processing and voice applications for Indian and global languages that are used by hundreds of leading enterprises in India and now attracting global users on the Internet and Smartphones. For more information, please visit our website: https://process9.com/
Job Location: Gurgaon (Onsite) Job Responsibilities:
• Manage the timely flow of all localization project actions from initiation to delivery, ensuring that projects meet quality and turn-around time.
• Manage client relationships and serve as primary day-to-day contact for external clients.
• Proactive and effective communication with internal and external translation teams, at all levels
• Develop processes and methodologies to ensure project success and value added to customers.
• Responsible for sourcing freelance translators as & when required.
• Closely monitor projects via the effective use of standards, systems, and quality processes
• Escalation points for clients and internal resources on assigned accounts.
• Resolve client issues.
• Provide project and account reporting as requested. Desired Profile:
• Minimum 3 years of industry experience
• Strong communication skills both written & verbal
• Good problem-solving skill
